So I see a variety of people every single day. In one hour of work, our store typically will have anywhere from 40-100 cars pass through, and that is just drive thru alone. That does not include the customers that come inside to order their food. So you can imagine just how many people I get to see daily. (Unless I'm "lucky" and I get to work on grill, then I just get to deal with my lovely coworkers - a rant for a different day).
Back cash. That's the person at the first window who not only takes your money and gives you your receipt and change, they usually take your order as well in drive thru. (One of the voices that talks to you when you roll up to the speaker). They deal with every customer that goes through drive thru. I love back cash because giving people their change is really easy and I normally don't have to do much else. Plus, I am basically hidden away from my coworkers, so it's nice on days where I don't want to deal with my fellow employees.
There are things about customers that I just do not freaking understand.
1. Why don't people just take their freaking receipts???
I have literally had customers tell me, "Keep the receipt, I don't want that trash laying around my car." Meanwhile, in the backseat of this person's car, there are like twelve bags from McDonald's crumpled up. Like seriously people, no matter what you get from McDonald's, YOU WILL HAVE TRASH. You get just a coffee? Guess what you have to do with that empty cup... Not to mention, our store has 11 trash bins in the parking lot alone... Yes, I counted them. Use those. That is what they are there for. Also, our store policy is that everyone needs to take their receipts... as a method of "enforcing" this, there isn't even a trash bin in back cash... so it is really inconvenient for me or anyone in back cash to throw away receipts. There is usually a pile of receipts on the counter next to the register and when the window opens up and the wind blows goes everywhere.
2. Why do people get mad when we try to give them their receipts?
It isn't like we are giving you a bill that says you are $200,000 in debt... It is literally a piece of paper you can throw away... stop getting mad at me for doing my job.
3. Why do people refuse to take their receipt, and then at the next window tell the manager that we refused to give the receipt to them?
Trust me, employees do not want to keep your receipt. There is nothing valuable about me "refusing" to give you your receipt. I don't want that paper either.
4. How are people so miserable that they cannot smile back at me when I smile to them?
I am not grouchy with customers. I don't know what is going on in their personal lives, so I always flash the prettiest smile I can muster in hopes that the person will smile back. Please smile back at me. I don't like wasting a smile on someone who won't smile back. Like, I get customers who will go, "Oh my gosh, your smile is so lovely. It is so nice to see someone working who is actually happy. Thank you, you made my day." Which ultimately makes my day because usually I'm not that happy. But I get customers who are just so angry. No hello, no how are you, no little small talk. No pleases or thank yous. Like, come on people. Everyone has bad days, but when a total stranger is just trying to be nice to you while they cash you out doesn't mean you have to thrust your negative energy onto them. And yes, I can totally see the black clouds leaking out of your cold body. Stop spreading that stuff to me I do not appreciate it.
5. Why some customers only order our dollar drink... which, with tax, comes to $1.07...
200 feet up the road is a Circle K... their drinks come to about $0.69 with tax... and you get more pop and more options...
6. Why must customers talk on the phone while I cash them out??
Hello, super rude. Secondly, super freaking rude. Thirdly, you essentially ignore me and I could totally give you the wrong change back and you wouldn't notice because you're so engrossed in a conversation that could wait about two minutes.
7. Why do some customers roll up to the speaker, and when they aren't greeted within 0.5 seconds scream "ARE YOU THERE!?!?!"
Stop it. My headset beeps when you roll up. I can hear you. I may be dealing with another customer at the moment and cannot exactly split my eardrums to fully grasp two different conversations. Plus, you're being rude. I will take your order, I promise.
8. Why must some customers speak to me like I have a learning disability??
I am not slow or anything like that. When I ask you to repeat yourself, you don't. have. to. speak. to. me. like. I. am. dumb. stop. it. Your. total. will. be. nine. dollars. and. seven. cents. (And then the customer proceeds to get mad at me for talking to them like how they spoke to me... fair, right?) Sometimes, I ask you to repeat yourself because you weren't speaking clearly. Stop assuming every McDonald's employee is slow or stupid or something. We do not like that.
9. Why do customers drive away from the speaker before I double check their order and tell them their total?
That's rude. Also, it is the number one reason most people's orders are wrong. Then they get mad at us because something wasn't right about their order... Well hello there princess, I was going to ask you to double check your order... And you didn't... It's your fault not mine sweetheart.
10. Why can't customers come to the window prepared with the amount of cash I tell you to have???
We tell you your total for a reason... so you can come prepared to the window when it's time to pay. I literally watch customers have to unbuckle, struggle to get their wallets out of their back pockets that they are sitting on, count the dollar bills in their wallets, watch their face go "mmmm... no, I don't have enough cash...", and try to get their credit card out. You're holding up the freaking line. Stop it. At least have your wallet out and know you're paying with cash or credit... it isn't rocket science...
11. WHY CAN'T YOU JUST GIVE ME THE ONE PENNY YOU OWE?!?!?
"your total will be $2.01." And then a customer proceeds to hand me a 20 dollar bill... Sir, I see your change cup in your center console... you really can't spare that penny so I don't have to count 99 cents back to you? And then you proceed to roll your eyes at me as I hand you back seventeen dollars and 99 cents...
Ugh, someone please explain these things to me. I just don't get it. But, I guess working at McDonald's has just taught me to not do these things to fast food employees.
More to follow.
-Bay
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